Sept. 3rd-5th, 2021
PAGOSA SPRINGS, COLORADO
Frequently Asked Questions
Did we miss something? You can always give us a call at 1.877.694.1849 or email us.
When do the festival campgrounds open?
Reservoir Hill campgrounds open for vehicle pass holders at 11:00 A.M. on Thursday, September 2nd, 2020. Camper check-ins will take place exclusively at the lower box office on Hot Springs Blvd. on Thursday, September 2nd from 8:30 AM to 11 PM and Friday, September 3rd from 9:00 AM to 11:00 PM. Only on-site festival & camping pass holders and volunteers with a camping upgrade will be allowed on Reservoir Hill on Thursday, September 2nd. Foot traffic will be allowed on Thursday at 1:00 pm in order to allow campsites to be chosen on a first come, first served basis by those who have waited in line for two days prior to the opening of the gates. Late arriving campers will be checked in at the main box office on Reservoir Hill.
I don't have a vehicle pass and will be tent camping. Can I drive my stuff up, drop it off and drive back down the hill?
No, due to controlled one-way traffic, only vehicles with a vehicle pass will be allowed to enter the Reservoir Hill festival grounds. We will run a free camping shuttle on Thursday, Sept 2nd from 3 to 8:00 p.m. and Friday, September 3rd, from 9 a.m. to 1:00 p.m. The shuttle will meet you at your car in the parking lot across from the Community Center on Hot Springs Blvd., then take you and all your camping gear up to Reservoir Hill's Vehicle-Free camping area. Everyone using the camping shuttle must have a 3-Day Festival & Camping ticket.
What if I can't arrive during those times?
You'll need to purchase a vehicle pass or plan ahead and have a friend with a vehicle pass take your gear for you. You could also pack light and take your stuff up on a regular festival shuttle.
If I have a Friday only or regular 3-day pass, when and where can I get my wristband?
Regular 3-day and Friday-only pass holders may pick up wristbands and enter the venue beginning at 1:00 PM (two hours prior to showtime) on Friday, September 3rd. Walk or take the shuttle to the upper box office on Reservoir Hill to receive your festival wristband. The lower box office is only for camper check-in and will not be equipped to help non-campers.
Where do I park and how do I get to the festival if I'm not camping?
Non-campers will be directed to a parking area by the Colorado Mounted Patrol volunteers and can choose to either walk or take a FREE festival shuttle. There is typically no more than a 10 minute wait, so you should get from your car to Reservoir Hill in less than 20 minutes, but plan for 30 just to be safe. There are several free parking areas and a couple of privately-owned paid lots close to Reservoir Hill. The shuttle will drop you off right at the box office where you can purchase a ticket or pick up your wristband.
What can I bring into the festival venue?
You may bring lawn chairs, tarps, blankets and coolers (no glass or alcohol) into the festival. If you bring shade tarps or canopies, you must set them up where you will not obstruct others' views behind you. Drinks (non-alcoholic only) must be factory-sealed and refillable water containers must be brought in empty. There is a free filtered water station just inside the main venue gate.
What can I NOT bring to the festival venue?
Your household pet (service animals as defined by the ADA are allowed), fireworks, firearms and other weapons, alcoholic beverages, frisbees, hula hoops and other objects that could hurt people in a crowded environment. Hula hoops are allowed in the campground.
Does my child need a ticket?
Children 12 and under get free general festival admission when accompanied by an adult. Children who are old enough to be mobile will be given a wristband when you check in.
Can a multiple day pass be split between different attendees?
No, you'll get a non-transferable and non-replaceable wristband on your first day of attendance.
Do you have recycling at the festival?
Yes, we recycle whatever is being accepted by Archuleta County Solid Waste. We encourage you to REDUCE your waste by reusing plates, cups, utensils, etc.
What can I buy at the festival?
There will be 7 full-service food vendors on site, many serving breakfast, and some staying open late at night. Ice is available for purchase on site. Beer, wine and cider will be available for purchase by individuals 21 and over. Alcoholic beverages must be consumed inside the fenced venue, and may not be brought in from or taken out to the campgrounds. There will also be vendors selling clothing, jewelry, toys, art and fun festival accessories and the Festival Mercantile with festival merch and artist CDs.
Do I have to bring my own chair?
You can but you don't have to. There is general admission seating under the festival tent for 1300 people and a huge meadow behind where you can stretch out in the sun or set your chairs up. We raise the front of the tent so people all the way back have a view of the stage. You may use only low-back chairs in the front two thirds of the meadow; if you have standard lawn chairs you can sit in the back section, where you won't obstruct anyone's view. In order to make the experience great for our musicians, we do not allow seats in the tent to go empty for more than 15 minutes into a set. Unattended chairs will be cleared. We don't want any of our musicians to play to a half-full house because people are saving their seats for the headliners. Please be considerate. Cleared items will be available in Lost & Found in the Security Camp.
What if I have a medical emergency?
We have trained medical personnel on site to deal with medical issues. PLEASE remember to bring your medically-necessary prescriptions. Basic over-the-counter meds (aspirin, ibuprofen, acetaminophen, antacids, etc.) can be purchased at the festival mercantile.
Is there a place to charge my cellphone?
Yes, we have a free cellphone charging station located at the dining tent near the food court. KSUT Presents is not responsible for unattended items.
Will the show be cancelled due to bad weather?
This is a rain or shine event, so bring your rain gear just in case -- better to be safe than sorry! And don't forget your sunscreen. This time of year it's best to bring layers -- we can go from the 40s in the morning to the low 80s by afternoon.
Can I get a refund on my ticket(s)?
Refunds (less a service fee) can be issued through July 31, 2021. After that date, refunds can't be given for any reason. Tickets may be sold and/or transferred; email us the order number so that we can change the name on the order to that of the new ticket-holder.
Do my kids need to show proof of vaccination or a negative test?
Children under the age of 12 who are not yet eligible to receive the Covid-19 vaccination are not required to obtain a negative Covid-19 test prior to attending. However, children under the age of 12 will be required to wear a mask when under the main festival tent, children’s tent, or late-night tent.
Children 12 + over are required to obtain a negative Covid-19 test OR show proof of full vaccination.
Do adults need to show proof of vaccination or a negative test?
Yes. All festival attendees ages 12 and older – including ticket holders, volunteers, vendors, staff, and performers – will be required to show proof of vaccination or a negative Covid-19 test taken within 72 hours of arrival at the festival AND a photo ID in order to attend. Once proof of vaccination or negative Covid-19 test AND photo ID have been shown, attendees will receive their non-transferable wristbands to be worn at all times within the festival grounds.
Where is the Covid-19 Health Check-In Station for the festival?
The Health Check-In Station will be located in the Spring Meadow Lot, immediately east of the entrance to Reservoir Hill.
Are masks required at the festival?
All attendees are encouraged to wear masks under the festival tents and in high traffic areas such as the merchandise tent, vendor lines, beverage lines, transportation waiting areas, and restroom lines.
Where and when can I get tested locally?
For attendees who live locally and choose to take a Covid-19 test prior to the festival, the following free community testing times and locations are being offered by San Juan Basin Public Health:
Monday, Wednesday, Friday & Saturday – 10 a.m.-1 p.m., 95 S. Pagosa Blvd. (behind the Pagosa Springs Medical Center)
Monday-Thursday, 10 a.m.-3 p.m., La Plata County Fairgrounds, 2500 Main Ave., Durango
Monday-Friday, 7 a.m.-noon and Saturday, 8 a.m.–noon, Fort Lewis College, 1000 Rim Drive, Durango Appointments can be made at covidcheckcolorado.org (for Archuleta County appointments) and primarybio.com/l/cdphe (for La Plata County appointments).
Attendees who have received full vaccination are reminded to bring their vaccination card, or take a picture of their vaccination card with their cell phone. The free, myColorado app stores your proof of vaccination on your phone.
If possible, please get tested prior to arriving in Pagosa Springs,
as test availability is limited.
Click HERE for a more complete list of festival rules and policies.